Terms & Conditions

1. Definitions

• "The Company": Dorra Print, the licensed commercial entity operating in Egypt.
• "The Client": Any natural or legal person who uses the website or submits an order.
• "The Service": All printing, design, and related services provided through the website.
• "The Order": Any request submitted by the Client to purchase a service or product from the website.
• "The File": Any digital file uploaded by the Client for printing purposes.

2. Eligibility and Website Use

• Users must be 18 years of age or older to complete any purchase order.
• The Client undertakes to provide correct, accurate, and complete data when registering and when submitting any order.
• The Client bears full responsibility for maintaining the confidentiality of their account data and password.
• The Company reserves the right to suspend or cancel any account suspected of misuse or violation of these Terms.

3. Orders and Confirmation

• An order is deemed confirmed and binding upon the Company's receipt of full payment and dispatch of a confirmation notice to the Client.
• The Company reserves the right to refuse or cancel any order in the following cases:
• Incomplete design file or non-conformity with required specifications.
• Suspected fraudulent activity or unauthorized use.
• Inability to execute the order for technical reasons beyond the Company's control.
• The order violating applicable laws or the provisions of these Terms.
• The Client may cancel their order only before it enters the actual production stage. Cancellation is not accepted after printing has commenced.

4. Specifications and Files

• The Client bears full responsibility for the accuracy and correctness of files they upload.
• Color integrity: CMYK mode is recommended to ensure printed color accuracy.
• Resolution adequacy: minimum 300 DPI for professional printing.
• Accuracy of textual and spelling content.
• Ownership of the design or obtaining the necessary license.
• The Company bears no responsibility for any errors in files submitted by the Client.
• The Company reserves the right to reject any file that is technically unprintable or that violates laws or public decency.

5. Intellectual Property

• The Client acknowledges that they own intellectual property rights to all files and designs they upload, or that they have obtained the necessary license to use and print them.
• The Company bears no legal responsibility resulting from infringement of third-party intellectual property rights in files submitted by the Client.
• Dorra Print retains its full intellectual property rights in its trademark, website content, and internal designs.

6. Prices and Payment

• All prices displayed on the website are in Egyptian Pounds and inclusive of value-added tax where applicable.
• The Company reserves the right to modify prices at any time without prior notice, provided this does not affect orders already confirmed and paid for.
• Full advance payment is required before production commences, except in special cases with prior Company approval.
• In cases of credit card payment or via electronic payment gateways, the terms and conditions of the relevant payment service provider apply.

7. Limitation of Liability

• The Company's liability to the Client shall in no event exceed the value of the order actually paid.
• The Company bears no responsibility for any indirect or consequential losses such as loss of profits, business interruption, or moral damages resulting from delivery delay or printing error.
• The Company bears no responsibility for partial or complete inability to fulfill its obligations in cases of force majeure such as natural disasters, epidemics, government decisions, or social unrest.

8. Privacy and Data Protection

Dorra Print's Privacy Policy published on the website applies to all personal data collected and processed, and forms an integral part of these Terms and Conditions.

9. Disputes and Governing Law

• These Terms are subject to the provisions of Egyptian law.
• In the event of any dispute between the parties, resolution shall first be sought amicably within 15 business days.
• If amicable resolution is not possible, the dispute shall be referred to the competent courts of the Arab Republic of Egypt.

10. Amendments to Terms

The Company reserves the right to amend these Terms at any time. Material amendments are announced on the website with their effective date specified. Your continued use of the service after the effective date constitutes implicit acceptance of the amended Terms.

11. Contact Us

• Dorra Print — Cairo, Arab Republic of Egypt
• Email: legal@dorraprint.com
• Website: www.dorraprint.com