Privacy Policy

1. Data We Collect

We collect two main categories of data:

• Data you provide directly: full name, phone number, email address, and delivery address.
• Payment data. We do not store credit card numbers; payments are processed via licensed, secure payment gateways.
• Fawry responsibility is limited to payment collection. For any related issue please contact us.
• Files you upload for print order fulfillment, such as images, logos, and designs.
• Any correspondence with us via email, chat, or social media.
• Data collected automatically: IP address, browser type, operating system, entry and exit pages.
• Browsing behavior within the site, including visited pages, session duration, and clicks.
• Cookies and similar tracking technologies.

2. Purposes of Data Use

Your personal data is used exclusively for:

• Processing, confirming, shipping, and tracking your orders.
• Communicating with you regarding orders or inquiries.
• Improving service quality and user experience on our site.
• Sending promotional offers and marketing notifications, with your consent.
• Complying with legal and regulatory requirements applicable in Egypt.
• Protection against fraud and unauthorized use of our services.

3. Data Sharing with Third Parties

We do not sell or rent your personal data to any third party. We may share your data only in the following cases:

• With delivery and shipping partners to the extent necessary to fulfill your order.
• With licensed electronic payment service providers.
• With IT service providers who assist in operating the site, under strict confidentiality agreements.
• If required by a court order or official request from competent government authorities in Egypt.

4. Data Retention

We retain your personal data for as long as necessary to provide our services or fulfill our legal obligations. Specifically:

• Order data: retained for 5 years from the order completion date for accounting and dispute purposes.
• Uploaded files: automatically deleted 90 days after order fulfillment unless you request otherwise.
• Marketing data: deleted immediately upon your unsubscribe request.

5. Your Rights

At any time, you have the right to:

• Access your personal data in our possession.
• Correct any inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to processing of your data for marketing purposes.
• Withdraw your consent at any time without affecting the lawfulness of prior processing.
• To exercise any of these rights, contact us at: info@dorraprint.com

6. Security and Protection

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or unlawful disclosure.

However, absolute security on the internet cannot be guaranteed, and responsibility for keeping your account login credentials secure is shared between you and us.

• Encryption of communications via HTTPS protocol.
• Internal data access restriction on a need-to-know basis only.
• Periodic review of security systems in use.

7. Cookies

We use cookies to enhance your browsing experience and analyze visitor traffic. You can control cookie settings from your browser. Disabling cookies may affect some site functions.

8. Policy Amendments

We reserve the right to amend this policy at any time. In the event of material changes, we will notify you via email or through a prominent notice on the site. Your continued use of the site after amendments are published constitutes implicit acceptance.

9. Contact Us

• Dorra Print — Cairo, Arab Republic of Egypt
• Email: info@dorraprint.com
• Website: www.dorraprint.com